Visitor
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1 Message
My request keeps getting ignored.
I called to return and cancel an in home security device that won’t work for me. The lady did not tell me I was past the 30 day return and had me drive an hour away to return the device for it to be charged $100 still. I called to find out and all I asked was for them to mail it back to me because the lady did not tell me I was still paying for it or I would not have returned it. I shouldn’t have to drive an hour twice when I was not informed. My issue is either remove the charge or just mail the product that IM PAYING for back to me as it will be MY property. It’s just common courtesy to mail it back after I wasted an hour there and an hour back of gas and time for no reason at all. Every time I mentioned this request the person on the phone was pretending like I didn’t even say it. What a joke?
EG
Expert
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117.9K Messages
59 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.6K Messages
56 minutes ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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