10 Messages
My Redeemed Benefits is not working
After redeeming new benefits today, the link to my redeemed benefits stopped working. On the main benefit page, it says that I do not have any redeemed benefits. I tried refreshing the page, signing out and back into my account, and using a different device. Nothing is working. In particular, I wanted to use the bookshelf credit that I redeemed. I took a screenshot of it, so I have the code, however, without the benefit showing I do not have access to the bookshelf link. Is this a site glitch that will be fixed? Or can I have the link sent to me in order to redeem my code, please?
Thank you!
XfinityRaul
Official Employee
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3K Messages
2 hours ago
@user_cd8g97 Thank you for reaching out—I understand how important it is to access your member rewards, and I’m happy to help. Thank you for sharing the steps you’ve already tried—I appreciate the effort. Can you confirm if you were logged in as the primary user when attempting to redeem your rewards? Also, have you tried uninstalling and reinstalling the app? Please let me know if this helps.
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user_n8smea
Contributor
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28 Messages
1 hour ago
Here's another forum thread where a dozen users report the same issues:
https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f
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