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user_3c6781
1st Topic

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1 Message

Tuesday, October 11th, 2022 3:49 AM

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My purchased movies disappeared after my recent move

Hello. I recently moved one town over and transferred my Xfinity services. I went to watch a movie I had purchased and the only one there is a movie purchased since I moved. I’d like to find out how to get the movies back that I purchased. Thank you. 

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2 years ago

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CCJosh

New Problem Solver

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452 Messages

2 years ago

Oh, no! We can take a look at this together and check what happened to your movie purchases @user_3c6781 . Would you please send us a Direct Message to get started.

 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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bear989us

Contributor

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27 Messages

2 years ago

I had the same thing happen when I moved in 2019. They swore they would fix it. Well it's 2022 and I'm pretty sure I'll never see those purchases again. I'll never purchase movies from them again!

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bobber128

New Poster

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5 Messages

2 years ago

I am looking to backup what movies I have purchased without having to log into xfinity to watch them. Is there such a method?

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CCJosh1

Official Employee

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192 Messages

Hello @bobber128, you can continue to watched your purchased movies through our Xfinity Stream app. Viewing purchased titles on your TV requires a subscription to Xfinity TV service with access to Xfinity On Demand. If you disconnect all of your Xfinity services, you can continue to watch purchased titles using the Xfinity Stream portal (xfinity.com/stream) and the Xfinity Stream app. You'll need your primary Xfinity ID and password to access your purchases online or to add a mobile device. (Secondary Xfinity IDs will no longer work.) You can also download your purchased movies from this location as well. Please visit https://www.xfinity.com/support/articles/xfinity-on-demand-purchases for more information on this process. Did this information answer your question? 

I no longer work for Comcast.

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2 years ago

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user_305a30

Visitor

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6 Messages

2 years ago

This doesn't work been dealing with this issue with over 1000$ worth for months   xfinity flat out wont move them over i will never and tell everyone to never buy them via xfinity you will loose them even with same equipment

lousy as in the TOS it does state service address and they are not movable   Stupidly 

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