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user_p3z8ao
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Friday, April 11th, 2025 1:54 AM

My promotion unknowingly ended and now I can’t afford my bill

When I signed up with your service I was told my rate would be $25 a month until last month it jumped to $84 unexpectedly. I was not given any warning and cannot afford this new rate. Is there anyway to honor the $25 I thought I had originally agreed to?

Question

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Updated 

10 days ago

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XfinityVictor

Official Employee

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1.3K Messages

10 days ago

 

user_p3z8ao Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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