My promotion is going to expire

Mine is going to run out at the end of the month and I chatted with an agent who told me that they couldn’t give me a new offer because they can’t see any until the one I have expires.  I explained that it was poor business practice to not have an offer for me BEFORE the promotion ran out.  What they do is wait and then when you get a new offer after yours expires you have to pay one month at the higher cost or full price.  Yet another money grab.

This is the one company that I absolutely dread talking to because they lie, hang up on you, put you on hold and never come back, and continually inch your bill up.  That’s customer service??!!

The agent asked if I would be interested in mobile (I have only internet and TV now) and I replied no.  She then said “why aren’t you interested in our mobile service?”  I had to laugh.  I said because exactly how I’m being treated right now.  You won’t offer a new promotion and you aren’t providing any customer service for the products I have.  Then you ask if I want more of your services (lol). Absolutely not.  I want to get rid of the ones I already have with you now!

 skintime New promotions come out all the time! If you haven't checked with us recently, I would be happy to help look over promotion options for you! & @dclink We would be happy to look for a new offer with you as well to help keep the billing down when you have time.