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user3170
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1 Message

Sunday, August 23rd, 2026 11:22 PM

My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do. 

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1 hour ago

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XfinityVianney

Official Employee

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2.8K Messages

1 hour ago

 

user3170, Thank you for creating a new post. I'm sorry to hear you've had issues with the card declining. Have you attempted to call the incentive tracker team that works on sending out the cards? 

https://www.xfinityincentivetracker.com/track 
You can contact us at 1-833-269-9036 Monday through Friday from 7:00 AM to 7:00 PM CST, or send a message online.

 

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