my post reporting an agent for transferring me to a porn site is no longer here

Ive spent weeks trying to get to a human only to have EVERY human lie to me and still have not ported my landline (xfinity) to this xfinity mobile - I got so frustrated after weeks of lies that I asked to speak to customer service in the united states - thats when the agent transferred me to a live porn chat line!!!!!!!!!!!!!   my post is GONE from this page - yesterday it was hid as private and someone was supposed to fix my phone - now the post is gone and NO ONE has called me from xfinity with AN APOLOGY or my phone problem corrected!