2 Messages
My plan has been changed without my permission
I’m done retelling this story. My plan is not back to essentials. Fix it or I’m going to AT&T
CONFIRMATION OF PLAN CHANGE BACK TO ESSENTIALS ORDER ID:
[Edited: "Personal Information"]
2 Messages
I’m done retelling this story. My plan is not back to essentials. Fix it or I’m going to AT&T
CONFIRMATION OF PLAN CHANGE BACK TO ESSENTIALS ORDER ID:
[Edited: "Personal Information"]
EG
Expert
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111.7K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.3K Messages
10 months ago
Hey there, user_jkjz39! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That certainly is not the experience we want for our customers. Just to make sure we are the same page, are you speaking of Internet Essentials program?
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