my plan has been automatically changed from $25/m with 400mb to $84 with 200mb

my previous package was $25/m with the speed of 400mb/s. Now I found my plan has been changed to a $84/m one and with a $10 services I had never not subscribed (xumo stream). I did not receive any notice and now this is the lowest fee I have to pay if I still want to use the Xfinity internet plan. I remember last year the customer service guy told me that the fee will be elevated to $35 or $40, which is a significant gap compared with the current "deal"

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EG

Expert

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119.9K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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3.7K Messages

1 month ago

user_keoear - Hello! Thank you for choosing Xfinity and for reaching out to us for help understanding your billing charges. I completely understand your concern. No one enjoys seeing their bill increase, and I'd be asking questions too.
Your Xfinity bill provides a detailed breakdown of your charges in an easy-to-read format and can be viewed anytime by signing in to your account online. If you're enrolled in paperless billing, you'll receive a text message or email notification when your bill is available online. If you're not enrolled in paperless billing, a paper statement will continue to be mailed to you each month. On page 3 of your billing statement, you'll find your monthly recurring service charges, including any promotional discounts currently applied to your account and the dates those promotions are scheduled to end.
Let's take some time to review your services together, revisit your current needs, and explore any available promotional offers that may help lower your monthly costs. We're happy to help you find the best value for your services.

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user_h77ltg

Visitor

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1 Message

@XfinityThomasA Hey, I got the same problem as well! I bought 400mb/ps for $40 a month 2 years ago and suddenly, this month. I checked the Wi-Fi tab, it said the plan was 200 mbps?? and my autopay is scheduled for August 8 for the payment $84? what is this??

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7 days ago

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XfinityDilary

Official Employee

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3.6K Messages

Thanks for your comment, user_h77ltg. I'm sorry to hear you're experiencing a similar issue. We'd be happy to review the account to determine what caused the increase. I would need access to your information privately. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

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For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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