Visitor
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1 Message
my plan has been automatically changed from $25/m with 400mb to $84 with 200mb
my previous package was $25/m with the speed of 400mb/s. Now I found my plan has been changed to a $84/m one and with a $10 services I had never not subscribed (xumo stream). I did not receive any notice and now this is the lowest fee I have to pay if I still want to use the Xfinity internet plan. I remember last year the customer service guy told me that the fee will be elevated to $35 or $40, which is a significant gap compared with the current "deal"
EG
Expert
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119.2K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.6K Messages
14 hours ago
Your Xfinity bill provides a detailed breakdown of your charges in an easy-to-read format and can be viewed anytime by signing in to your account online. If you're enrolled in paperless billing, you'll receive a text message or email notification when your bill is available online. If you're not enrolled in paperless billing, a paper statement will continue to be mailed to you each month. On page 3 of your billing statement, you'll find your monthly recurring service charges, including any promotional discounts currently applied to your account and the dates those promotions are scheduled to end.
Let's take some time to review your services together, revisit your current needs, and explore any available promotional offers that may help lower your monthly costs. We're happy to help you find the best value for your services.
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