1 Message
my phone
All of a sudden starting mid morning we are unable to call receive calls send or receive texts.
When I try to make a call it says "your phone is not registered on a network, so you can only make emergency calls.
My wife's phone has an sos where you would see signal strength
XfinityVianney
Official Employee
•
2.1K Messages
10 months ago
Hi user_0jouwu,
Thank you for reaching out. I hope you are doing well. I'm sorry to hear about the trouble you had receiving calls or sending text. I understand you get an error each time, which has been frustrating. That said, you've reached the right place for help. We'll do everything we can to help. Have you tried any troubleshooting so far? Have you tried to turn airplane mode off and then on to see if that helps clear this up?
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