my phone was hacked

yes they eventually got my phone fixed even though when you go to the store, they stick you in a line and make you wait for hours and don’t think it’s an emergency. but nobody from the place that you asked you asked if I called can tell me how this is happening. How is somebody adding a phone line? That’s what I need to know and how is this going to get stop happening I’ve had to call my banks and re-issue new cards and re-change all my passcodes for everything I have

I don’t know if I should change my phone number. I don’t know if I should change my email but address with you guys or what

I can’t even call anybody to find out if I can even get two months bills not paid anymore as a credit for this stressful situation that I didn’t make happen. I believe it’s an inside job at Comcast or Xfinity whatever you wanna call your name now

I have contacted them. I have security on my line that somebody calls in and is supposed to text a code to the person to verify what they are not doing is doing that because if I get any text message that says thank you for calling Comcast and I didn’t call them. That means they’re not doing their job it’s an inside job. I need to who to talk to you. I need a live number to call so I can make a complaint they was supposed to call me and they haven’t yet. This is the fourth time this is happening. This is extremely frustrating if I don’t hear some somebody or you refer this to somebody in the fraud department to call me within 24 hours I’m going to get a lawyer. I’m going to figure out how to sue Comcast. This is extremely stressful and concerning my phone number is [Edit: Personal Identifiable Information]

user_4cclmj, I'd like to review this further with you and stick with you until we can find a resolution. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

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