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user_4cclmj
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3 Messages

Saturday, January 11th, 2025 3:23 AM

my phone was hacked

this is the third time that somebody has been able to call Comcast and add a phone line or do it from the Internet. Somehow they added the phone number when they’re supposed to be security on it and then they took my primary number and moved it to that number at that point they were able to get my text messages and then they figure out how to get into my email and then they figure out what banks I had and then they were able to charge 9000 on one credit card 5000 on another one and 87 on another one and then another credit card 8700 and another credit card 500

this needs to be stopped. Can somebody please call me and tell me what they’re gonna do? I’d like to have at least two months off on my bill they have now got my phone fixed again, but nobody can tell me anything. They’ll say they’ll call me but they never call. [Edited: "Personal Information"]. Please address this

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14 hours ago

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XfinityMarcos

Official Employee

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2K Messages

2 days ago

Hello user_4cclmj, I can only imagine what you've been through, that sounds like a nightmare for anyone to experience. I would be pretty stressed, so I completely get why you're coming to our Forum for support. To confirm, you're already addressed the fraudulent concern with your phone and primary? If so, did you work with our Customer Security Assurance (CSA) team? Were your services ever impacted? We like to keep our conversations on this platform for security and documentation purposes. But I have all the resources to help you, and I'll do all that I can for you. 

 

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user_4cclmj

3 Messages

yes they eventually got my phone fixed even though when you go to the store, they stick you in a line and make you wait for hours and don’t think it’s an emergency. but nobody from the place that you asked you asked if I called can tell me how this is happening. How is somebody adding a phone line? That’s what I need to know and how is this going to get stop happening I’ve had to call my banks and re-issue new cards and re-change all my passcodes for everything I have

I don’t know if I should change my phone number. I don’t know if I should change my email but address with you guys or what

I can’t even call anybody to find out if I can even get two months bills not paid anymore as a credit for this stressful situation that I didn’t make happen. I believe it’s an inside job at Comcast or Xfinity whatever you wanna call your name now

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2 days ago

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XfinityMarcos

Official Employee

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2K Messages

user_4cclmj, for fraud concerns we have a our dedicated CSA team to investigate, so they would be the best resource to make sure this is fully looked in to. You can get started with them directly by accessing their 'Website'. Can you please let me know if you're able to access that link? I can't imagine how stressful this has been, but I'm here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_4cclmj

3 Messages

I have contacted them. I have security on my line that somebody calls in and is supposed to text a code to the person to verify what they are not doing is doing that because if I get any text message that says thank you for calling Comcast and I didn’t call them. That means they’re not doing their job it’s an inside job. I need to who to talk to you. I need a live number to call so I can make a complaint they was supposed to call me and they haven’t yet. This is the fourth time this is happening. This is extremely frustrating if I don’t hear some somebody or you refer this to somebody in the fraud department to call me within 24 hours I’m going to get a lawyer. I’m going to figure out how to sue Comcast. This is extremely stressful and concerning my phone number is [Edit: Personal Identifiable Information]

(edited)

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15 hours ago

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XfinityMarcos

Official Employee

 • 

2K Messages

user_4cclmj, I'd like to review this further with you and stick with you until we can find a resolution. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 hours ago

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