Visitor
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1 Message
My phone never came
I ordered a phone on Friday. Everyday it says it out for delivery. I would like to cancel my phone service.
Visitor
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1 Message
I ordered a phone on Friday. Everyday it says it out for delivery. I would like to cancel my phone service.
XfinityBenny
Official Employee
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1.7K Messages
35 minutes ago
@user_1yto5c Thanks for adding a post to let us know. The phone has to be received in order to return it and cancel the service. We suggest contacting FedEx to verify if they lost the device or if it's just running late. Use this https://www.xfinity.com/support/articles/returns-and-exchanges page to return the phone once it arrives. If they lost the device, let us know. A claim with FedEx won't be necessary.
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