My phone can't connect to the network

For for some reason in my apartment I cannot get connection to the Xfinity Network I cannot make or receive calls. Then when I go and move around the city the network suddenly connects telling me I have missed calls and contacts. I'm not sure why it will no longer work in my apartment but this is been an ongoing problem for several months.

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XfinityDena

Official Employee

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3.7K Messages

5 hours ago

Thank you for reaching out @user_3fw1hb I understand how that would be frustrating. Have you checked your settings to see if you have any settings preventing your phone from working? Are you connected to your home network or on cellular data? Is this a line using Xfinity Mobile as a provider?

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user_3fw1hb

Visitor

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3 Messages

4 hours ago

Yes I reset my network settings and my phone is not an airplane mode. It's been an ongoing problem for a few months now. My my internet is working fine but I don't receive texts or phone calls unless I'm away from my home.

Note: This comment was created from a merged conversation originally titled Yes

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XfinityAdrienne

Official Employee

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1.6K Messages

Thank you so much for sharing those details with us @user_3fw1hb! What is the make of your phone? Just to ensure I am on the same page, you are unable to connect to your in home network at all with the device which results in no text or calls coming through?

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4 hours ago

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user_3fw1hb

My phone can't connect to the network

XfinityDena

user_3fw1hb

XfinityAdrienne

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