My personal wi-fi summary is a lie and your chat bot won't connect me to a real person even though it says it can

Good Morning @user_7y9st1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting in touch with our support team, and the WiFi summary of the assessment. We can certainly take a look regarding the speed concerns. How are you testing the speeds? Can you share with us any troubleshooting steps you have completed?