My peacock shows activated on my xfinity account but there is no subscription in my peacock account

I have been trying to get this peacock account activation process to work for a few days. Originally it showed activated within xfinity but no subscription showing in peacock. So I deactivated it and tried to connect again but continuously got the error message in peacock "your xfinity account is already connected to a peacock account". I tried both mine and my spouses emails but kept getting the same message. I chatted with customer service in a live chat, which was escalated, and then xfinity showed my peacock subscription was activated again but still nothing showing within peacock. I have a feeling that my peacock subscription is connecting to an old and/or incorrect email but I cannot confirm or fix this on my end. Regardless I would really like to get this fixed, please help.