My payment amount

I spoke to a man a few weeks ago, I told him that I was a senior citizen, I'm 72 years old, & living on a fixed income. I don't like to call and speak to a human being, have a person answer the phone and direct their calls. He said my payment amount would be lower, because I'm a senior. I can't afford that anymore, it should be lower. I received a new phone, & has to wait almost three weeks before it was finally activated. I will pay the 190.51 today. But please lower my bill.

<Edited: "Personal Information">

Responses

XfinityChristy

Official Employee

•

2K Messages

2 days ago

user_y4m1bq Hello, and thank you for reaching out via our Xfinity Community Forums regarding your service and billing concerns. I truly understand your frustration. It sounds like you've had a couple of really challenging experiences lately, and that's certainly not how we want to treat our valued customers. Please know that I hear you, and I want to help. It's important to us that your bill is manageable, and we absolutely need to look into why the payment amount wasn't adjusted as you were led to believe.

To best assist you in lowering your bill and understanding what happened with the promised senior discount, as well as to ensure your phone activation issue is fully in the past, could you please send me a direct message. Once we authenticate the account, I will be able to review the notes from your previous call and the details regarding the changes to the account. Explore all available options to lower your current bill and make it more affordable for you. We often have different plans and options that might better suit your needs and budget. I will also ensure there are no lingering issues related to your phone activation.

Please don't worry, we will work together to find a solution. Your comfort and peace of mind are important to us. Please send me a direct message, and I will do everything I can to help get this resolved for you. Thank you for reaching out and bringing this to our attention.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

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Customer Service

user_y4m1bq

My payment amount

XfinityChristy

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