@user_lz1a3r Thanks for making us aware this order was cancelled via Forums. I would be more than happy to review your account to see what I can do to help get you this device. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
XfinityRaul
Official Employee
•
3.3K Messages
2 hours ago
@user_lz1a3r Thanks for making us aware this order was cancelled via Forums. I would be more than happy to review your account to see what I can do to help get you this device. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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