My package was stolen

user_vvvp93  Porch pirates are the worst! I am sorry to hear you have to deal with this. I would be happy to make sure your account is noted with the information see where things are in the process of helping get this resolved. To get started, can you please send me a direct message with your full name and address? 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it