1 Message
My own modem and Comcast will not allow me to go unlimited, unless I use their modem.
I find this practice to be very unethical if not illegal. I had signed up with a representative through customer service, only a day later to get a message saying I do not qualify for unlimited service. I have tried emailing and calling their call center and each time I am told.. "if I do not use their equipment, I am unable to upgrade to an unlimited plan".
I hope someone can explain why this is. If not, I am contacting my political representative and will start a community letter regarding the practice of forcing consumers to only use comcast equipment.
EG
Expert
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111.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTy
Official Employee
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376 Messages
2 years ago
Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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