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Panda07
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Friday, April 18th, 2025 11:14 PM

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My order is still pending

I placed an order three days ago to set up internet in my home. It's still pending, am I supposed to do something? How long is it supposed to take?

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Updated 

11 months ago

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XfinityGabriel

Official Employee

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3.1K Messages

1 year ago

 

Panda07, Thanks again for allowing us to assist you via direct message. We hate to see you go but are grateful we were able to help with getting the account cancelled and with providing a credit for the unused service. Take care. 

 

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EG

Expert

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117.2K Messages

11 months ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section.

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EG

Expert

 • 

117.2K Messages

11 months ago

@Panda07 @XfinityGabriel 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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