Visitor

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1 Message

Monday, June 8th, 2026 3:12 AM

My now Xfinity pass is not working

I purchased the nail pad so that I can use my laptop when I was at work because I didn’t want to use all my gigs from my phone and I get no service from the Xfinity pass. I purchased and I want a refund.

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Expert

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118.3K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.5K Messages

8 hours ago

Good afternoon user_3hjdij. Thank you for reaching out using our Xfinity Community Forums. I do have a couple questions to help me better understand and assist. Are you encountering any specific errors, when attempting to join any of the networks? Are you seeing xfinitywifi as an available network? Here is some additional information about the NOW WiFi Pass. Please let me know if this helps. 

 

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