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user_xonxoa
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3 Messages

Friday, June 27th, 2025 2:54 AM

My NOW modem arrived defective. No lights will turn on. How do I get another one?

My NOW modem arrived defective. No lights will turn on. How do I get another one? Xfinity store won't help. 

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Updated 

7 hours ago

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XfinityBenny

Official Employee

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867 Messages

7 hours ago

@user_xonxoa  Thanks for posting. NOW products have their own support channels, and the Xfinity Assistant for help. Sign in and choose the right support options here https://www.xfinity.com/support/now. 

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user_xonxoa

Visitor

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3 Messages

I tried that route many times. No bot, no person, nothing was helpful.

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7 hours ago

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XfinityDilary

Official Employee

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2.3K Messages

Did you select Chat with Xfinity Assistant? Here's the direct link for your convenience. You can sign in using your Xfinity ID; ask to speak with an agent, and it should direct you to one. That would be the best way to get assistance. 

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7 hours ago

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