New Poster
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1 Message
My new router for my unlimited data
Hi,
I order unlimited data for 11.00 a month it was a special in November in my email and they said I would get a new router. I need to know what is going on so I can ship my old router.
New Poster
•
1 Message
Hi,
I order unlimited data for 11.00 a month it was a special in November in my email and they said I would get a new router. I need to know what is going on so I can ship my old router.
Responses
ComcastMichelleR
Official Employee
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371 Messages
6 m ago
@kittykat12, thanks for taking the time to reach out to us through our forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to look further into the modem and requirements with your plan. To get the ball rolling please send a private message with your full name, name on the account if different, the service address, and account number. If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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