Visitor
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3 Messages
My new home address is recognized as a business account in your system
Hello. I'm trying to setup a move to a new address. But when entering the new address to setup the move Xfinity says that the new address is a business address. I've called your CS team as well as your business service team, but no one could resolve this issue. Can I please get help with this? It's obviously a single house unit.
seridy
Visitor
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3 Messages
3 years ago
I found some people had a same issue like me, and the xfinity support team requires direct message. How can I do direct message?
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CCXavier
Official Employee
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695 Messages
3 years ago
Hello, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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