My new Hitron CODA56 is online and operational, but Xfinity's account system incorrectly reports it as offline. I'm getting approximately 1

I recently upgraded my customer-owned modem from an ARRIS SB8200 to a Hitron CODA56 to take advantage of Xfinity's enhanced upload speeds.

My account was confirmed by an Xfinity store representative to have a 250 Mbps upload speed tier, but after activating the CODA56, I'm still getting approximately 41 Mbps upload, essentially identical to my previous modem.

Current speed test results:

• Download: 1,419.56 Mbps

• Upload: 41.43 Mbps

I've confirmed the following through the CODA56's diagnostics:

• DOCSIS 3.1 OFDMA upstream: OPERATE

• OFDMA upstream bandmargin: 0;">Four ATDMA upstream channels: 54.5 dBmV

• Both OFDM downstream channels: Locked

• Ethernet connection: 2.5 GbE

Additionally, the Xfinity app incorrectly reports my modem as offline, despite the connection functioning normally. This prevents me from getting past the automated troubleshooting assistant to reach support.

I've found other reports on these forums of CODA56 owners experiencing the same ~40 Mbps upload limitation, which Xfinity resolved by correcting an outdated bootfile or provisioning profile.

Could an Xfinity representative please:

1. Verify that my CODA56 is correctly registered as the active modem on my account.

2. Confirm that the assigned bootfile/configuration file matches my current speed tier.

3. Verify that the upstream service-flow rate is provisioned for my enhanced upload speed.

4. Check whether a legacy 35 Mbps upload profile is still assigned.

5. Reprovision the modem if necessary.

I'd appreciate assistance from the Digital Care Team in checking the account and provisioning configuration.

Thank you!