my new address has a wrong tele nbr associated and cannot logon to pay bill properly

good afternoon

I moved from MD to PA -- my MD acct is for my mother and has my [Edited: "Personal Information”] nbr on it -- my new address in PA has my sister's nbr [Edited: "Personal Information”] -- in error it was only used the day the tech came out to set up my system. I cannot log on to the website to properly have my acct come out of my bank acct. I need help pls

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XfinityDilary

Official Employee

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3.8K Messages

42 minutes ago

user_dr83du. Good afternoon! I understand you've recently moved and are having trouble accessing your account online to manage your automatic bank payments. We can certainly take a closer look at the account and help determine what needs to be updated. Before we do, I would like to confirm. What happens when you try to log in to the account online? Is the issue with the password or verifying the account with the code? Can you walk me through what happens when you try to log in?

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user_dr83du

my new address has a wrong tele nbr associated and cannot logon to pay bill properly

XfinityDilary

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