My Netflix, Apple, & Peacock add-on was removed without my authorization

I recently renewed/upgraded my service. That chat included the following:

Netflix just paused my account because I am no longer paying through Xfinity. So, I checked my Xfinity account and that add-on no longer appears, and there is no indication my next bill will be correspondingly reduced.

I want the add-on restored and included in the agreed price again.

Responses

XfinityEmilyB

Official Employee

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2.1K Messages

1 day ago

user_f7hz83 Welcome to our community forum! Thank you for reaching out so we can help you add the amazing Streamsaver bundle back to your account. Are you able to add that through your online account or the Xfinity App?

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user_f7hz83

Visitor

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3 Messages

Yes but it wants to charge me $15/month., and as shown above, it was supposed to be already included in my agreed price.

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1 day ago

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XfinityEmilyB

Official Employee

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2.1K Messages

user_f7hz83 I appreciate you giving that a try. I'd like to review the details of the promotion and recommend the best path forward :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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1 day ago

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user_f7hz83

Visitor

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3 Messages

1 day ago

There is no Chat icon (I'm on a Windows pc), just a Direct messaging icon

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Customer Service

user_f7hz83

My Netflix, Apple, & Peacock add-on was removed without my authorization

XfinityEmilyB

user_f7hz83

XfinityEmilyB

user_f7hz83

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