ABDOOL19's profile

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Wed, Oct 14, 2020 10:00 AM




I am trying to find out what happened to

MY NETFLIX AND $100 DEBIT CARD (Veteran)  I paid for?


My previous payments were:






Official Employee


6.1K Messages

7 m ago

Welcome to the Xfinity Forums, @ABDOOL19! Thank you for using the Xfinity Forums to get a status update on the $100 Gift Card and Netflix. Le's see how I can help make this right. First, I want to provide clarity regarding eligibility. How long ago was this offered?

To receive the gift card:  

  • You must subscribe to a qualifying plan.
  • Your services must be installed within 30 days of the order date.
  • You must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed.
  • You must be in good standing at 90 days (no late payments), 
  • The codes for the offer must be visible on your account.

Once all eligibility requirements are met, the Visa Prepaid Card will be mailed via USPS to the customer's billing address. 

To determine your eligibility, please send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe" and then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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