Visitor
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1 Message
My move service request was not handled correctly.
I reached to Xfinity numerous times and no one has been able to assist me. I requested a move service request to my new apartment but the representative didn’t set it up correctly. He instead created a new account with a new account number. Yet whenever I log into my Xfinity app it’s says my account is disconnected and has my old address. No one at comcast has been able to assist me. It’s either AI or someone who doesn’t understand the issue at all. This is frustrating.
EG
Expert
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118.8K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.7K Messages
8 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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