My modem/router was never received /stolen

user_g12n2z Thank you for creating a post on the Xfinity Forums. We can definitely look into your gateway to see what happened. Please, send a DM to Xfinity Support so we can help.

Here's the detailed steps to direct message us:

 

• Click "Sign In" if necessary

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• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message