Thank you for reaching out here @user_zepvis. There are a couple of options to replace any device. You can always visit any Xfinity service center to swap that out. We can have a replacement sent out from here as well if needed. Normally those would take 3 to 5 days to arrive.
@user_zepvis if you have the NOW internet service you can reach out to the https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry team and they can assist you with that modem issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
•
1.7K Messages
2 days ago
Thank you for reaching out here @user_zepvis. There are a couple of options to replace any device. You can always visit any Xfinity service center to swap that out. We can have a replacement sent out from here as well if needed. Normally those would take 3 to 5 days to arrive.
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