Visitor
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3 Messages
my modem is out of date
I have a Technicolor CGM4331COM, XB7-1. My device info page says
The Xfinity Gateway you currently have is out of date.
Short question, do I need a new one? If so how do I get it?
Reason for the question: I spent a good deal of Saturday, 22 Aug trying to get internet back working through the system before I finally got a tech who could partly restore service (ethernet works, Wi-Fi is fitful). After doing essential tasks today that require internet I will dive in again and see if I can restore it (thank you forum for showing me how to get back into the modem). I've not been in the modem since I set up the extenders some years ago and don't want to take chances.
EG
Expert
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120.2K Messages
44 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.1K Messages
35 minutes ago
user_4db951 Good afternoon! I am happy to help with you exploring the options for your modem. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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