Visitor

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1 Message

10/04/2026 3:36 PM

My modem is infected

My modem is infected, and it has brought my computer down.  Can I bring my modem in and swap it with another one.  I need a new ip address to fix everything.  Thank You.

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Expert

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121.8K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.8K Messages

3 hours ago

 

Thanks for posting on our community forums, user_lhoglo. You can visit us at the service center anytime to swap the device if needed. You can find the closest store HERE.  

 

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