1 Message

Thu, Oct 14, 2021 2:31 PM

My modem has red light on..not flashing

Solid red light..I've  disconnected and restarted to no avail 



Official Employee


2.5K Messages

3 d ago

Hello, thanks for visiting our Forums page and bringing this concern to our attention. I am sorry to hear your modem is not functioning properly, as I know how important is it to have a working internet connection. It sounds like you may need a replacement modem, but we would definitely like to troubleshoot and send some signals over first. To better assist you with this, please send us a Private Direct Message. 


To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support direct messaging, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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