Hello @user_8hq9zg Could you provide a little more information. Does the phone not work at all? Are you able to use the phone on wifi still? Are calling and texting both not working?
user_b01e05 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityMatthew
Official Employee
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1K Messages
3 months ago
Hello @user_8hq9zg Could you provide a little more information. Does the phone not work at all? Are you able to use the phone on wifi still? Are calling and texting both not working?
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user_b01e05
Visitor
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1 Message
23 days ago
I have had three calls with tech support. The net result is my cell phone no longer works. How do I get it working.
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