Visitor
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1 Message
My mobile Internet or mobile phone is not working
My mobile service is not working now. It says I have two lines. I need to cancel that other line.
Visitor
•
1 Message
My mobile service is not working now. It says I have two lines. I need to cancel that other line.
XfinityCarolyn
Official Employee
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447 Messages
3 hours ago
@user_yzkw1j, I’m sorry to hear that your mobile service has stopped working, and you’re seeing an unexpected second line on your account. For assistance with reviewing the lines on your account and service concerns. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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