My Military Diamond Status still not applied- 2 years later

Thanks for taking the time to post on our Xfinity Forums page, and thank you so much for your service. I'd like to do everything I can to assist in making sure your Military Diamond Membership is reflected on your account. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

The concern is not "Community Center" help related............ Topic moved here to the proper help section.