My Massachusetts account to put on hold

Hi! My team can definitely further look into and assist you with this seasonal hold inquiry. Please send us a direct message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.