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user_750ddf
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2 Messages

Friday, May 30th, 2025 4:55 PM

My local Xfinity Store Doesn't have WiFi Extenders

I signed up for a new Xfinity plan with Xfi Complete which is supposed to include an Xfinity Gateway and a WiFi extender. Yesterday, when I went to the local Xfinity store to pick up my equipment, they said they didn’t have the WiFi extender. How can I get one?

I’m paying for 1100 Mbps. The computer by the Gateway gets 980 Mbps, but a new computer in one of the bedrooms is only getting 50 Mbps. I feel like I should get a rebate until the WiFi extender arrives because I’m gettting much less speed than I am paying for.

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Updated 

4 days ago

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XfinityMatthew

Official Employee

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250 Messages

4 days ago

Hello @user_750ddf, thanks for reaching out on Xfinity Forums. Extenders are typically $120 extra available to purchase. We do have a possibility of a free one with the XFi Complete. How that works is after you activate the service your modem will do a full system scan over the first 14 days to determine if it detects hard to reach rooms or dead zones in the house. If those tests determine a XFi extender is necessary you will receive an email with instructions to redeem one. When did you activate your service?

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user_750ddf

Visitor

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2 Messages

Hello, Thanks for your response!  Activated on May 29th.  When I went to the Xfinity store they told me I was eligible for a free WiFi extender but they didn't have any in stock. They didn't say anything about the modem doing a full system scan over the first 14 days to determine if it detects hard to reach rooms or dead zones in the house. Exactly where on the Xfinity Website does it say that, so I would know about it BEFORE I signed up?  If I'm not eligible for a free WiFi extender, I'm not going to pay for 1100 Mbps when one computer gets 900 Mbps but the other one, which is less than 1 year old, only gets 50 Mbps.  So Xfinity will have to figure out the cause of the problem or I'll just have to cancel my service.  Thanks for your help.

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4 days ago

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XfinityMatthew

Official Employee

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250 Messages

@user_750ddf I am referring to our Whole Home WiFi evaluation. More information on that can be found at this link. I'm not aware of any plans that came with the extender free automatically. But we could check the order approval on your account to see if it was a special in the area. You can send us a direct message with your full name and address, and we can take a look. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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4 days ago

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