Regular Visitor
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7 Messages
My line was finally buried after 9 months and now I can't get anyone @xfinity to hook it up
I have been trying since July to get the line to my house buried as it was connected "temporarily" over my neighbors driveway. It was finally buried last month and then I was told that I needed to contact a different department to get the new buried line connected and the old aerial line moved. I have called twice and been told that the item has been "resolved" and "closed". What is wrong with you people how come it is so difficult to actually get someone to help? How can I get my new line connected and the old one removed from my neighbors driveway? No way it should take this long.
CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hello dholt25, I am more than happy to assist you with getting a permanent line installed and buried. To get the ball rolling on this please send me a private message by clicking the chat icon located in the top right corner on your forums page.
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dholt25
Regular Visitor
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7 Messages
4 years ago
I have spent over 25 hours on this problem and it is a joke. Why is it so hard to get such an easy thing done?
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dholt25
Regular Visitor
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7 Messages
4 years ago
@ComcastAmir When I try to send you a private message it tells me no user found.
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dholt25
Regular Visitor
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7 Messages
4 years ago
How can I send you a private message when your system won't find you as a user?
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
To send a "Peer to peer" ("Private") message:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
(edited)
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