Visitor
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6 Messages
My last year with xfinity
I have a summer camp that we use only on weekends. I have had xfinity since 2022. This year my plan went up to $60/month, from $43/month. My primary home service(through another provider)is only $67/month, which I use everyday, so $60/ month for something I only use 2 days a week is outrageous. Several other people in our campsite are feeling the same. May look into Starlink or our local electric co-op offers fiber service too.
Accepted Solution
XfinityJon
Official Employee
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1.3K Messages
13 hours ago
Thank you for working with us through direct messages. I am glad we were able to find a new plan for you. If we can assist you with anything else in the future, please do not hesitate to reach out.
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EG
Expert
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117.6K Messages
20 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.3K Messages
20 hours ago
Good afternoon ballgeier. I can certainly understand wanting to take a look at your options if your price has changed. You have reached the right team, and I will be happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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