My issues are not being correct with Billing

My new iPhone 17 Pro Max order was received on December 30th. Confirmation Number: 3726400274711161885

New iPhone arrived on January 8th and I activated it. Received no return label for the iPhone 14 Pro Max to receive my $700.00 credit. As of January 21st, still no label.

January 8th online sales person talked me into a iWatch discount of $300.00. I ordered it. The very next day on another followup call from Comcast, they informed me that starting on January 9th the new iWatch started a free promotion. I was instructed to receive the watch and to return it. Then I will be sent another watch under the free promotion. I was charged $326.99 for the first iWatch I did not receive and was told after the police report was received, they would refund my money.

After the reordered second watch arrived, I found it too small and less quality to the one I already own. So I returned it to the store on Friday January 16th on my second trip to the store.

FedEx Delivered the first iWatch but the box was empty on Monday, January 12th. I drove around the subdivision to try to find them.

After calling Comcast, they advised me to go to the Police station. On Monday, January 12th, went to the police station to file a report.

On Tuesday, January 13th, I drove to Peoria to talk in person to Comcast Manager. I asked if I could leave him my tradin iPhone and he said no, I had to wait for the return label becuase he did not want to be responsible for it.Told him I completed a police report on the missing watch and he said he needs a copy of it. I obtained the copy from FOIA website and sent it to the manager on Friday January 16th in a text message to the manager of the Comcast Store. Manager told me if I don't receive the return label by Sunday, January 18th, to text him, in which I did. I have sent 2 more texts asking for an update and received no responses.

Store manager has not return my text messages.