Isaacdanger's profile

New Poster

 • 

2 Messages

Sun, Feb 14, 2021 2:00 PM

My internet was “voluntarily deactivated” late last night without a request to do so.

Woke up to an internet outage this morning. On the phone, xfinity told me it was voluntarily deactivated, but neither me nor my wife requested it. We are the only two living in the home. My guess is a neighbor put on a request with their own name and account number, but my address and xfinity did not check before deactivating my addresses internet. Does this sound probable? How do I prevent this from happening in the future?

Thanks

Responses

New Poster

 • 

2 Messages

2 m ago

As a side not I have also been receiving mail for a person in my neighborhood that apparently does not know their own address.
ComcastMichael

Official Employee

 • 

2.8K Messages

2 m ago

Greetings, @Isaacdanger! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issue you ran into with your internet being shut off without it being requested. We would like to add a few things to the account to see if we can prevent this from happening in the future. Can you please send me a PM with your first and last name so we may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here