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user_zxl5hy
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Visitor

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2 Messages

Friday, June 12th, 2026 3:09 AM

My Internet was shut off WAY before my move

I put in a move order 2 weeks in advance and my internet was shut off immediately. I’ve spent the last few hours back and forth with the useless AI assistant before I got through to live support. They helped me and that “fix” lasted all of 5 seconds and now I’m back to square one. I’ve been without internet for DAYS, HELP. You guys said moving would be EASY.

Question

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Updated 

6 hours ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

6 hours ago

Oh, no, we're sorry to hear about your service issues after moving @user_zxl5hy. Let's review your account further to ensure the transfer was set up correctly and take a closer look at why your service is being shut off. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

(edited)

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