New Poster
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1 Message
My Internet service was cancelled without me doing anything
My xfinity Internet was recently cancelled without me cancelling or doing anything at all. I am now not allowed to change plans and need to “contact the owner” of my account, that I am the owner of. I don’t know if Xfinity is contacting the previous tenet of the apartment & he is cancelling or it is just a mix up, either way I need an answer soon because I need to finish my school work.
Again
Expert
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32K Messages
5 years ago
You don't say how long you've been at this address, but if it's fairly recently, the problem is that the previous tenent has an outstanding bill which is why you're being disconnected. To rectify that you'll need to go to your nearest Comcast store and show them proof of residency, either by a lease or a utility bill with your current address and name, and a photo ID.
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XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hello Kyle_Ranger. Welcome to the Xfinity Forums and thanks for creating your post. I can assist with researching your account and any recent changes made. Please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.
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