2 Messages
My internet line is down
A branch broke off our tree and knocked down our internet line. I can’t find how to connect with a live rep to get someone out here to fix it. Please help
2 Messages
A branch broke off our tree and knocked down our internet line. I can’t find how to connect with a live rep to get someone out here to fix it. Please help
XfinityRaf
Official Employee
•
594 Messages
13 days ago
Good evening @user_v2rtu5. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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