1 Message

Fri, May 14, 2021 8:10 PM

My Internet Line hasn't been buried for over 2 years at this point even though I called in multiple times to get it burried

Exactly as the Title is. 

Called in multiple times to get a team out here to bury the line. Every time they said they would get a team out there.

At this point I just want it done, I'm not going to waste time sitting on hold on the phones to get this scheduled anymore. 

Is there anyway I can just email someone to get this handled. 


Official Employee


270 Messages

1 m ago

Hello, @user_9b374d! Thank you for reaching out to us over our Community Forums. We do apologize that the cable drop line has never been buried, that is not the experience we want you to have at all. You have come to the right place, our team can help ensure this does get completed. 


Please send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.


Thank you!

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