Visitor
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2 Messages
My internet is out and I can't get in touch with a person
Our internet has been out since Saturday (5 days). I have tried a new cable and a new router/modem. It's not working. Xfinity's customer service is a bunch of robots that want to walk me through pointless troubleshooting. I've tried unplugging the router already! Can I get a technician out here?
EG
Expert
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115.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_n4gqi6
Visitor
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2 Messages
2 hours ago
Update: I was finally able to get in touch with a service representative and have a technician scheduled to come out tomorrow. No need for further action at this point.
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XfinityDena
Official Employee
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4K Messages
2 hours ago
@user_n4gqi6 I am happy to hear you were able to get a technician visit set up. I will follow up in a couple of days to check how the visit went and to see how your services are working for you.
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