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user_sbxvmc
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Monday, September 8th, 2025 1:56 PM

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My internet is not working properly and no support from Xfinity customer support

I am looking for help as my Xfinity internet is not working properly. It seems that someone misuse my internet with help of Xfinity support 

I have made complaint but there is no support from support executives.

when I have asked to transfer my calls to supervisor but they are not transferring my calls

Question

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Updated 

7 months ago

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XfinityAdrienne

Official Employee

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1.8K Messages

7 months ago

Good Morning, @user_sbxvmc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about your experience with your Internet services, it certainly is not what we want for our customers. We would be happy to look into troubleshooting with you. Can you please share what exactly is going on with your connection?

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user_sbxvmc

Visitor

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5 Messages

Actual issue : my internet is not working 

first week worked after that it’s not working at all

This is really serious issue

I am not able to do my office work

really strange 

7 months ago

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user_sbxvmc

Visitor

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5 Messages

7 months ago

Frequently drop connection.

Internet is not working at all.

Very very bad and this is totally unacceptable and affecting my office work

last week also informed in this forum

but no help

Note: This comment was created from a merged conversation originally titled Internet is not working

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XfinityJustinC

Official Employee

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2.2K Messages

@user_sbxvmc​ working from home myself, I completely understand the importance of having your home network running correctly. I'd like to help investigate further. We have this helpful information here on Xfinity Forums that has some great information where you can check your modem signal levels: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

Try getting them here; http://192.168.100.1 or here http://10.0.0.1

- Are you connecting via WiFi or an Ethernet connection?
- Have you had any recent reported area issues, those can be found either at the Xfinity status center: https://www.xfinity.com/support/status or Xfinity App




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7 months ago

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