Visitor
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3 Messages
My internet is inconsistent and slow
My internet has been so bad for so long, I am at the end of my rope. Sometimes everything is fine. Other times it takes forever to load a page. I have called, had tech visits, restarted my modem, etc. but nothing seems to resolve my issues.
XfinityJon
Official Employee
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860 Messages
18 hours ago
Good afternoon user_6q6m5v I can certainly understand the importance of a stable connection. You have reached the right team, and I will be happy to assist. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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